Warranty Policy

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Warranty Timeline

Item

Limited Warranty

Extension Warranty

Headphones

12

18

Lamps

12

18

Sound Bar

12

18

Humidifiers

12

18

Diffusers

12

18

Specified Products

12

18 or Lifetime

Note: for reference only. Warranty periods differ according to the model.

30 Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Taotronics’ warehouse for inspection, the refund process will begin.

30 DAY RETURN POLICY

RMA Authorization (customer needs to contact us for an RMA number)

Yes

Return has to include all accessories?

Yes

Return requires original packaging?

Yes

When do we execute the refund?

Upon receipt of the return package (if the customer returns the product to our warehouse)

When do we execute the replacement?

Upon receipt of the return package (if the customer returns the product to our warehouse)

Refunds for delivery costs

Quality issue only

Refund for return shipping costs

Quality issue only

Refund for lost/damaged item returns

Take responsibility for the returns with a prepaid shipping label only

Return RMA validity

30 days (from the date the RMA was created)

Return from overseas - customer taken it there

Not accepted

Return from overseas - we shipped it there

Accepted, but only for refund

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through Xiwxi’ online stores, please contact retailers for refunds. For quality-related issues, please see below.

Limited Warranty Details: For Quality issues only

SELLER'S WARRANTY

Is extended warranty available?

Yes, but not for refurbished or used items

Unauthorized returns

Not accepted

For what reason is an RMA accepted?

Product quality only

Is an RMA accepted for a refund?

No, only for a replacement

When does the warranty start?

The date the item was purchased

How long is the RMA claim time?

Within the warranty time

Troubleshooting results?

Yes

Do I need SN / pictures / video?

SN or visible proof depicting the defect are required

Return needed?

Warranty can be processed without returns in certain cases, at the discretion of Taotronics

Should I keep all the accessories in case of a return?

Including, but not limited to

Should I mark the RMA no. on the outgoing package?

Yes

Will I receive refunds for delivery costs?

Yes

Will I receive refunds for return shipping costs?

Yes

Who pays the shipping fee for shipping back the unauthorized return package?

The customer

Does a return require the original packaging?

No

Does the warranty apply overseas? - customer brought it there

Limited warranty is restricted to the country of purchase

Does the warranty overseas? - we shipped it there

Limited warranty is restricted to the country of purchase

Is there warranty for free products?

No

Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things?

No

Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?

The customer