Warranty Policy
Warranty Timeline
|
Item |
Limited Warranty |
Extension Warranty |
|
Headphones |
12 |
18 |
|
Lamps |
12 |
18 |
|
Sound Bar |
12 |
18 |
|
Humidifiers |
12 |
18 |
|
Diffusers |
12 |
18 |
|
Specified Products |
12 |
18 or Lifetime |
Note: for reference only. Warranty periods differ according to the model.
30 Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Taotronics’ warehouse for inspection, the refund process will begin.
|
30 DAY RETURN POLICY |
RMA Authorization (customer needs to contact us for an RMA number) |
Yes |
|
Return has to include all accessories? |
Yes |
|
|
Return requires original packaging? |
Yes |
|
|
When do we execute the refund? |
Upon receipt of the return package (if the customer returns the product to our warehouse) |
|
|
When do we execute the replacement? |
Upon receipt of the return package (if the customer returns the product to our warehouse) |
|
|
Refunds for delivery costs |
Quality issue only |
|
|
Refund for return shipping costs |
Quality issue only |
|
|
Refund for lost/damaged item returns |
Take responsibility for the returns with a prepaid shipping label only |
|
|
Return RMA validity |
30 days (from the date the RMA was created) |
|
|
Return from overseas - customer taken it there |
Not accepted |
|
|
Return from overseas - we shipped it there |
Accepted, but only for refund |
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through Xiwxi’ online stores, please contact retailers for refunds. For quality-related issues, please see below.
Limited Warranty Details: For Quality issues only
|
SELLER'S WARRANTY |
Is extended warranty available? |
Yes, but not for refurbished or used items |
|
Unauthorized returns |
Not accepted |
|
|
For what reason is an RMA accepted? |
Product quality only |
|
|
Is an RMA accepted for a refund? |
No, only for a replacement |
|
|
When does the warranty start? |
The date the item was purchased |
|
|
How long is the RMA claim time? |
Within the warranty time |
|
|
Troubleshooting results? |
Yes |
|
|
Do I need SN / pictures / video? |
SN or visible proof depicting the defect are required |
|
|
Return needed? |
Warranty can be processed without returns in certain cases, at the discretion of Taotronics |
|
|
Should I keep all the accessories in case of a return? |
Including, but not limited to |
|
|
Should I mark the RMA no. on the outgoing package? |
Yes |
|
|
Will I receive refunds for delivery costs? |
Yes |
|
|
Will I receive refunds for return shipping costs? |
Yes |
|
|
Who pays the shipping fee for shipping back the unauthorized return package? |
The customer |
|
|
Does a return require the original packaging? |
No |
|
|
Does the warranty apply overseas? - customer brought it there |
Limited warranty is restricted to the country of purchase |
|
|
Does the warranty overseas? - we shipped it there |
Limited warranty is restricted to the country of purchase |
|
|
Is there warranty for free products? |
No |
|
|
Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? |
No |
|
|
Who covers the return of non-defective products / private things to customers (e.g. accidental returns)? |
The customer |
